{"id":10020,"date":"2026-07-09T14:23:25","date_gmt":"2026-07-09T14:23:25","guid":{"rendered":"https:\/\/www.coopevian.com\/web2024\/?p=10020"},"modified":"2026-07-09T14:23:25","modified_gmt":"2026-07-09T14:23:25","slug":"no-nos-llames-nosotros-te-llamamos","status":"publish","type":"post","link":"https:\/\/www.coopevian.com\/web2024\/actividades-recientes\/no-nos-llames-nosotros-te-llamamos\/","title":{"rendered":"NO NOS LLAMES, NOSOTROS TE LLAMAMOS: una nueva forma de comunicarnos contigo"},"content":{"rendered":"<blockquote><p>En nuestra cooperativa trabajamos constantemente para mejorar los procesos y brindar herramientas que faciliten la comunicaci\u00f3n entre los asociados y las diferentes \u00e1reas de apoyo. Con ese prop\u00f3sito naci\u00f3 NO NOS LLAMES, NOSOTROS TE LLAMAMOS, una iniciativa desarrollada por el \u00c1rea de Programaci\u00f3n para ofrecer una atenci\u00f3n m\u00e1s organizada y eficiente.<\/p><\/blockquote>\n<p>Actualmente, m\u00e1s de 3.200 asociados pueden beneficiarse de esta herramienta, que ya se encuentra en funcionamiento y que est\u00e1 transformando la manera en que nos comunicamos con Programaci\u00f3n.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><img fetchpriority=\"high\" decoding=\"async\" class=\"alignleft wp-image-10021 size-large\" src=\"https:\/\/www.coopevian.com\/web2024\/wp-content\/uploads\/2026\/07\/NO-NOS-LLAMES-585x1024.jpg\" alt=\"\" width=\"585\" height=\"1024\" srcset=\"https:\/\/www.coopevian.com\/web2024\/wp-content\/uploads\/2026\/07\/NO-NOS-LLAMES-585x1024.jpg 585w, https:\/\/www.coopevian.com\/web2024\/wp-content\/uploads\/2026\/07\/NO-NOS-LLAMES-172x300.jpg 172w, https:\/\/www.coopevian.com\/web2024\/wp-content\/uploads\/2026\/07\/NO-NOS-LLAMES-768x1343.jpg 768w, https:\/\/www.coopevian.com\/web2024\/wp-content\/uploads\/2026\/07\/NO-NOS-LLAMES-878x1536.jpg 878w, https:\/\/www.coopevian.com\/web2024\/wp-content\/uploads\/2026\/07\/NO-NOS-LLAMES-1171x2048.jpg 1171w, https:\/\/www.coopevian.com\/web2024\/wp-content\/uploads\/2026\/07\/NO-NOS-LLAMES-scaled.jpg 1464w\" sizes=\"(max-width: 585px) 100vw, 585px\" \/>\u00bfPor qu\u00e9 se cre\u00f3 esta aplicaci\u00f3n?<\/strong><\/p>\n<p>Durante a\u00f1os, la principal forma de contacto con el \u00c1rea de Programaci\u00f3n ha sido la llamada telef\u00f3nica. Aunque este mecanismo permit\u00eda atender m\u00faltiples necesidades, tambi\u00e9n generaba situaciones conocidas por muchos asociados: l\u00edneas ocupadas, varias llamadas ingresando al mismo tiempo, tiempos de espera prolongados y la necesidad de insistir varias veces para lograr comunicaci\u00f3n.<\/p>\n<p>Con el objetivo de mejorar esta experiencia, se desarroll\u00f3 una herramienta que permite registrar, organizar y gestionar cada solicitud de manera m\u00e1s eficiente.<\/p>\n<p>Su prop\u00f3sito es simple: que cada requerimiento quede registrado y sea atendido de forma ordenada, garantizando una mejor atenci\u00f3n para todos.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\u00bfQu\u00e9 puedes hacer desde la aplicaci\u00f3n?<\/li>\n<\/ul>\n<p>A trav\u00e9s de un formulario sencillo e intuitivo, puedes registrar solicitudes relacionadas con:<\/p>\n<ul>\n<li>Postulaci\u00f3n para turnos disponibles.<\/li>\n<li>Confirmaci\u00f3n de permisos.<\/li>\n<li>Confirmaci\u00f3n del descanso anual.<\/li>\n<li>Reporte de errores en la programaci\u00f3n del puesto.<\/li>\n<li>Dudas relacionadas con la n\u00f3mina.<\/li>\n<li>Dudas relacionadas con la programaci\u00f3n.<\/li>\n<li>Reporte de incapacidades.<\/li>\n<li>Solicitud de copia de la programaci\u00f3n del mes actual.<\/li>\n<li>Solicitud de copia de la programaci\u00f3n del pr\u00f3ximo mes.<\/li>\n<li>Reporte de situaciones en las que no ha llegado el compa\u00f1ero que debe recibir el puesto.<\/li>\n<li>Cualquier otra situaci\u00f3n que requiera atenci\u00f3n del \u00c1rea de Programaci\u00f3n.<\/li>\n<\/ul>\n<p>Una vez enviada la solicitud, esta es recibida por el equipo de Programaci\u00f3n, que posteriormente se comunicar\u00e1 contigo o enviar\u00e1 la respuesta correspondiente, seg\u00fan el caso.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Beneficios para todos<\/strong><\/p>\n<ul>\n<li>La implementaci\u00f3n de esta herramienta ha generado importantes ventajas tanto para los asociados como para el equipo de Programaci\u00f3n:<\/li>\n<li>Mayor organizaci\u00f3n: cada solicitud queda registrada y puede gestionarse de manera ordenada.<\/li>\n<li>Mejor seguimiento: existe un registro claro de cada requerimiento, facilitando su trazabilidad y atenci\u00f3n.<\/li>\n<li>Menos congesti\u00f3n telef\u00f3nica: disminuyen las llamadas simult\u00e1neas que saturan las l\u00edneas de atenci\u00f3n.<\/li>\n<li>Atenci\u00f3n m\u00e1s equitativa: las solicitudes se gestionan de acuerdo con su orden de llegada.<\/li>\n<li>Mayor capacidad de respuesta: el equipo puede administrar mejor los requerimientos y atender un mayor n\u00famero de solicitudes.<\/li>\n<li>Ahorro para los asociados: se reduce la necesidad de realizar m\u00faltiples llamadas intentando establecer comunicaci\u00f3n.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-10022 size-large\" src=\"https:\/\/www.coopevian.com\/web2024\/wp-content\/uploads\/2026\/07\/NO-NOS-LLAMES-2-1024x786.jpg\" alt=\"\" width=\"1024\" height=\"786\" srcset=\"https:\/\/www.coopevian.com\/web2024\/wp-content\/uploads\/2026\/07\/NO-NOS-LLAMES-2-1024x786.jpg 1024w, https:\/\/www.coopevian.com\/web2024\/wp-content\/uploads\/2026\/07\/NO-NOS-LLAMES-2-300x230.jpg 300w, https:\/\/www.coopevian.com\/web2024\/wp-content\/uploads\/2026\/07\/NO-NOS-LLAMES-2-768x590.jpg 768w, https:\/\/www.coopevian.com\/web2024\/wp-content\/uploads\/2026\/07\/NO-NOS-LLAMES-2.jpg 1210w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><em><strong>Diego Echavarr\u00eda M\u00e9ndez<\/strong><\/em><\/p>\n<p><em><strong>Coordinador de Programaci\u00f3n<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En nuestra cooperativa trabajamos constantemente para mejorar los procesos y brindar herramientas que faciliten la comunicaci\u00f3n entre los asociados y [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":10023,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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